About the role
Be the first person our clients talk to when something needs fixing. You will troubleshoot software, licensing and IT issues, handle tickets and work with engineering to resolve problems properly.
What you will do
- Handle support tickets, calls and remote sessions
- Troubleshoot software, Microsoft 365 and endpoint issues
- Escalate clearly to engineering and follow issues through to closure
- Write and maintain help articles and internal documentation
- Spot recurring problems and suggest permanent fixes
What we are looking for
- 1+ years in IT or software support
- Good spoken and written communication in English and Hindi
- Windows and Microsoft 365 troubleshooting
- A patient, customer-first attitude
Nice to have
- Experience with a helpdesk tool such as Freshdesk or Zoho Desk
- Basic SQL for checking data
- Exposure to Tally or ERP software
Tools you will use
- Microsoft 365
- Helpdesk tools
- Remote support tools