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Managed services
Proactive monitoring, helpdesk, maintenance and AMC plans for software and infrastructure.
Overview
Technology needs looking after: patches, backups, monitoring, user support, licence renewals and the occasional emergency. Managed services give you a team for that without hiring one.
We offer AMC and managed service plans covering software we have built, infrastructure we have deployed, and environments we inherit.
Capabilities
The building blocks of our Managed IT Services engagements.
Remote and on-site support with defined response times.
Servers, network, cloud and applications watched proactively.
Operating systems, applications and firmware kept current.
Verified backups and periodic restore tests.
Maintenance and enhancements for custom software.
Renewals, compliance and coordination with vendors.
Benefits
The outcomes clients come to us for — and what we design every engagement around.
A fixed monthly or annual fee instead of emergency bills.
Problems caught and fixed before users notice.
Clear response and resolution commitments.
Software, hardware and network — a single support team.
How we deliver
The same four-stage process runs every engagement, sized to the project.
Understand business goals, workflows and requirements.
Architecture, UX/UI and technical planning.
Engineering, integrations, testing and iteration.
Deployment, monitoring, optimization and long-term support.
Use cases
Technology stack
Stack choices are made per project based on your existing systems, team skills and long-term maintainability — never on trend alone.
Full technology stackRelated industries
Affordable business software, licensing, networks and support.
ExploreHospital, clinic and diagnostics systems with secure infrastructure.
ExploreInstitution management, portals, campus networks and licensing.
ExplorePractice management, client portals and workflow for firms.
ExploreFAQ
Answers to what clients usually ask before starting.
Yes. We onboard existing environments with a documentation and stabilization phase before moving to steady-state support.
Share your requirement and we’ll come back with a clear approach, timeline and estimate.
Related services
Servers, storage, virtualization, endpoints and the physical foundation of your IT.
Explore serviceFirewalls, endpoint and email security, identity and backup — supplied, configured, monitored and supported, with security built into everything we engineer.
Explore serviceCloud architecture, migration, CI/CD, containers and monitoring on AWS, Azure and Google Cloud.
Explore serviceContact
Tell us about your requirement — a new system, an integration, infrastructure or support. We’ll come back with a clear next step.
Office
Office No. 4, Pankaj Plaza, Plot No. 7, Pocket 7, Sector 12, Dwarka, New Delhi, India 110078Mindware Infotech — a wholly owned subsidiary of Mindware