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Managed IT Services
Your IT operated, monitored and supported — so you can focus on the business.
Proactive monitoring, helpdesk, maintenance and AMC plans for software and infrastructure.
- Free consultation
- Transparent, upfront pricing
- One point of contact
Overview
What this service covers
Technology needs looking after: patches, backups, monitoring, user support, licence renewals and the occasional emergency. Managed services give you a team for that without hiring one.
We offer AMC and managed service plans covering software we have built, infrastructure we have deployed, and environments we inherit.
Predictable cost
A fixed monthly or annual fee instead of emergency bills.
Fewer incidents
Problems caught and fixed before users notice.
Defined SLAs
Clear response and resolution commitments.
One number to call
Software, hardware and network — a single support team.
What we deliver
Our Managed IT services
The building blocks of our Managed IT Services engagements, scoped to what your business needs.
- 01
Helpdesk & user support
Remote and on-site support with defined response times.
- 02
Monitoring & maintenance
Servers, network, cloud and applications watched proactively.
- 03
Patch & update management
Operating systems, applications and firmware kept current.
- 04
Backup management
Verified backups and periodic restore tests.
- 05
Application AMC
Maintenance and enhancements for custom software.
- 06
Vendor & licence management
Renewals, compliance and coordination with vendors.
Technology
Tools and platforms we use
Chosen per project for your existing systems, team skills and long-term maintainability. Full technology stack
- RMM tools
- Helpdesk
- Microsoft 365
- Backup platforms
- Monitoring
- Endpoint security
How we deliver
A simple process, start to finish.
Four clear steps, one point of contact, and updates at every stage.
- 01
Consultation
Understand your requirement, timelines and budget. Free and without obligation.
- 02
Proposal
A clear scope, fixed or transparent pricing, and the documents or inputs we need from you.
- 03
Execution
Our team does the work and keeps you updated at each milestone.
- 04
Ongoing support
Renewals, follow-ups, reporting and help whenever you need it.
Use cases
Where this makes a difference
Typical problems clients bring to us, and the kind of solutions we deliver.
- AMC for a custom ERP
- Managed IT for a 100-person office
- Microsoft 365 administration
- Server and backup management for a hospital
- Multi-branch network monitoring
Industries we apply this in
SMEs
Affordable business software, licensing, networks and support.
ExploreHealthcare
Hospital, clinic and diagnostics systems with secure infrastructure.
ExploreEducation
Institution management, portals, campus networks and licensing.
ExploreProfessional Services
Practice management, client portals and workflow for firms.
Explore
FAQ
Managed IT Services: common questions
Answers to what clients usually ask before starting.
Yes. We onboard existing environments with a documentation and stabilization phase before moving to steady-state support.
Related services
Often combined with
IT Infrastructure
Servers, storage, virtualization, endpoints and the physical foundation of your IT.
Explore service
Cyber Security Products & Services
Firewalls, endpoint and email security, identity and backup — supplied, configured, monitored and supported, with security built into everything we engineer.
Explore service
Cloud & DevOps
Cloud architecture, migration, CI/CD, containers and monitoring on AWS, Azure and Google Cloud.
Explore service
Contact
Let’s build something that works for your business.
Tell us about your requirement — a new system, an integration, infrastructure or support. We’ll come back with a clear next step.
Office
Office No. 4, Pankaj Plaza, Plot No. 7, Pocket 7, Sector 12, Dwarka, New Delhi, India 110078Mindware Infotech — a wholly owned subsidiary of Mindware