Loading…
Business process outsourcing
Back-office process outsourcing — data entry, order processing, invoicing, reconciliation, catalogue and document management — run by trained teams on systems we build.
Overview
Most back-office work is high volume, rule-based and relentless: orders to key in, invoices to raise, payments to reconcile, catalogues to update, documents to digitize. It rarely justifies permanent headcount, and it quietly consumes the people you hired for something else.
Mindware Infotech runs these processes for you with trained teams working to an agreed scope, turnaround time and accuracy standard. Because we are a software company first, we usually automate part of the process while we run it — so the volume you pay to process falls over time instead of rising.
Capabilities
The building blocks of our BPO — Business Process Outsourcing engagements.
Bulk data entry, document scanning, OCR capture and structured digitization of paper records.
Order keying, invoicing, dispatch documentation and e-way bill preparation.
Ledger entry, bank and payment gateway reconciliation, receivables follow-up and GST data preparation.
Product data, images, pricing and stock updates across marketplaces and your own store.
Indexing, verification, archival and retrieval workflows with audit trails.
We script and automate the repetitive parts as we run them, reducing the billable volume.
Benefits
The outcomes clients come to us for — and what we design every engagement around.
Priced per transaction, per document or per seat — a predictable line item instead of variable headcount.
Agreed accuracy and turnaround targets, reported monthly against actuals.
A software partner automates what it outsources; volume handled by scripts is not billed as manual work.
Recruitment, training, supervision and cover for absence are ours to manage.
How we deliver
The same four-stage process runs every engagement, sized to the project.
Understand business goals, workflows and requirements.
Architecture, UX/UI and technical planning.
Engineering, integrations, testing and iteration.
Deployment, monitoring, optimization and long-term support.
Use cases
Technology stack
Stack choices are made per project based on your existing systems, team skills and long-term maintainability — never on trend alone.
Full technology stackRelated industries
FAQ
Answers to what clients usually ask before starting.
Usually per transaction, per document or per dedicated seat, depending on which is more predictable for your volume. We quote after a short pilot so the rate reflects real throughput rather than an estimate.
Share your requirement and we’ll come back with a clear approach, timeline and estimate.
Related services
Knowledge process outsourcing — research, data analysis, MIS and management reporting, and technical documentation: work that needs judgement rather than keystrokes.
Explore serviceInbound customer support, outbound calling, lead qualification and after-sales helpdesk, with cloud telephony, CRM and ticketing configured and integrated.
Explore serviceSkilled resources deployed at your premises or remotely to operate, support and administer your software, ERP, POS and applications — so your team never gets stuck.
Explore serviceWorkflow automation combining AI, integrations and rules to remove manual, repetitive work.
Explore serviceContact
Tell us about your requirement — a new system, an integration, infrastructure or support. We’ll come back with a clear next step.
Office
Office No. 4, Pankaj Plaza, Plot No. 7, Pocket 7, Sector 12, Dwarka, New Delhi, India 110078Mindware Infotech — a wholly owned subsidiary of Mindware