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BPO — Business Process Outsourcing
Hand over the repetitive back office — and get the software that runs it.
Back-office process outsourcing — data entry, order processing, invoicing, reconciliation, catalogue and document management — run by trained teams on systems we build.
- Free consultation
- Transparent, upfront pricing
- One point of contact
Overview
What this service covers
Most back-office work is high volume, rule-based and relentless: orders to key in, invoices to raise, payments to reconcile, catalogues to update, documents to digitize. It rarely justifies permanent headcount, and it quietly consumes the people you hired for something else.
Mindware Infotech runs these processes for you with trained teams working to an agreed scope, turnaround time and accuracy standard. Because we are a software company first, we usually automate part of the process while we run it — so the volume you pay to process falls over time instead of rising.
Fixed cost per process
Priced per transaction, per document or per seat — a predictable line item instead of variable headcount.
Accuracy you can measure
Agreed accuracy and turnaround targets, reported monthly against actuals.
The process gets cheaper
A software partner automates what it outsources; volume handled by scripts is not billed as manual work.
No hiring or attrition risk
Recruitment, training, supervision and cover for absence are ours to manage.
What we deliver
Our BPO — Business Process Outsourcing services
The building blocks of our BPO — Business Process Outsourcing engagements, scoped to what your business needs.
- 01
Data entry & digitization
Bulk data entry, document scanning, OCR capture and structured digitization of paper records.
- 02
Order & invoice processing
Order keying, invoicing, dispatch documentation and e-way bill preparation.
- 03
Accounts & reconciliation
Ledger entry, bank and payment gateway reconciliation, receivables follow-up and GST data preparation.
- 04
Catalogue & listing management
Product data, images, pricing and stock updates across marketplaces and your own store.
- 05
Document & records management
Indexing, verification, archival and retrieval workflows with audit trails.
- 06
Automation alongside delivery
We script and automate the repetitive parts as we run them, reducing the billable volume.
Technology
Tools and platforms we use
Chosen per project for your existing systems, team skills and long-term maintainability. Full technology stack
- Process automation
- OCR & document capture
- ERP & Tally integration
- Excel & Google Sheets
- Custom workflow tools
- Dashboards & MIS
How we deliver
A simple process, start to finish.
Four clear steps, one point of contact, and updates at every stage.
- 01
Consultation
Understand your requirement, timelines and budget. Free and without obligation.
- 02
Proposal
A clear scope, fixed or transparent pricing, and the documents or inputs we need from you.
- 03
Execution
Our team does the work and keeps you updated at each milestone.
- 04
Ongoing support
Renewals, follow-ups, reporting and help whenever you need it.
Use cases
Where this makes a difference
Typical problems clients bring to us, and the kind of solutions we deliver.
- Order and invoice processing for distributors
- Marketplace catalogue and listing upkeep
- Bank and payment reconciliation for finance teams
- Digitizing years of paper records
- Back-office support through a peak season
Industries we apply this in
FAQ
BPO — Business Process Outsourcing: common questions
Answers to what clients usually ask before starting.
Usually per transaction, per document or per dedicated seat, depending on which is more predictable for your volume. We quote after a short pilot so the rate reflects real throughput rather than an estimate.
Related services
Often combined with
KPO — Knowledge Process Outsourcing
Knowledge process outsourcing — research, data analysis, MIS and management reporting, and technical documentation: work that needs judgement rather than keystrokes.
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Call Centre & Customer Support Services
Inbound customer support, outbound calling, lead qualification and after-sales helpdesk, with cloud telephony, CRM and ticketing configured and integrated.
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Dedicated Manpower for Software & Applications
Skilled resources deployed at your premises or remotely to operate, support and administer your software, ERP and applications — so your team never gets stuck.
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AI Automation
Workflow automation combining AI, integrations and rules to remove manual, repetitive work.
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Contact
Let’s build something that works for your business.
Tell us about your requirement — a new system, an integration, infrastructure or support. We’ll come back with a clear next step.
Office
Office No. 4, Pankaj Plaza, Plot No. 7, Pocket 7, Sector 12, Dwarka, New Delhi, India 110078Mindware Infotech — a wholly owned subsidiary of Mindware