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Call centre & contact centre
Inbound customer support, outbound calling, lead qualification and after-sales helpdesk, with cloud telephony, CRM and ticketing configured and integrated.
Overview
Customers call, message and raise tickets whether or not somebody is there to answer. A missed call is a lost enquiry; an unanswered complaint becomes a public review. Doing this properly needs trained agents and the telephony, CRM and ticketing behind them — most businesses have one without the other.
Mindware Infotech provides both: agents for inbound support, outbound calling and helpdesk work, on a cloud contact centre stack we configure, integrate with your systems and report from. Calls, tickets and outcomes land in one place, so the reporting reflects what actually happened.
Capabilities
The building blocks of our Call Centre & Customer Support Services engagements.
Enquiry handling, order and service status, complaint logging and escalation, in English and Hindi.
Lead qualification, follow-up on enquiries, renewal and payment reminders, and feedback calls.
Ticketed support with defined response and resolution targets, escalating to engineers where needed.
Calls plus WhatsApp, email and web chat handled by the same team in the same queue.
Cloud telephony, IVR, routing, call recording and quality monitoring configured for your process.
Every interaction written back to your CRM, ERP or ticketing system instead of a separate sheet.
Benefits
The outcomes clients come to us for — and what we design every engagement around.
Defined coverage hours with routing and fallback, so enquiries are not lost to voicemail.
One partner for the people and the stack, so nobody is blaming the other when the reporting looks wrong.
Volumes, response times, resolution and conversion — from the system, not a manual tally.
Add agents for a campaign or peak period and release them afterwards.
How we deliver
The same four-stage process runs every engagement, sized to the project.
Understand business goals, workflows and requirements.
Architecture, UX/UI and technical planning.
Engineering, integrations, testing and iteration.
Deployment, monitoring, optimization and long-term support.
Use cases
Technology stack
Stack choices are made per project based on your existing systems, team skills and long-term maintainability — never on trend alone.
Full technology stackRelated industries
Storefronts, marketplaces, fulfilment and integrations.
ExplorePOS, billing, inventory and multi-store management.
ExploreHospital, clinic and diagnostics systems with secure infrastructure.
ExploreCRM, project management and customer portals for developers and brokers.
ExploreFAQ
Answers to what clients usually ask before starting.
Both, and either on its own. Some clients take only the contact centre setup and integration for their own team; others take a fully managed service with our agents.
Share your requirement and we’ll come back with a clear approach, timeline and estimate.
Related services
Back-office process outsourcing — data entry, order processing, invoicing, reconciliation, catalogue and document management — run by trained teams on systems we build.
Explore serviceLead, pipeline, service and customer-communication systems built around your sales process.
Explore serviceSkilled resources deployed at your premises or remotely to operate, support and administer your software, ERP, POS and applications — so your team never gets stuck.
Explore serviceSearch engine optimization, Google Ads, social media and performance campaigns from an in-house team that has promoted 500+ websites and apps — where the developers and the marketers work for the same company.
Explore serviceContact
Tell us about your requirement — a new system, an integration, infrastructure or support. We’ll come back with a clear next step.
Office
Office No. 4, Pankaj Plaza, Plot No. 7, Pocket 7, Sector 12, Dwarka, New Delhi, India 110078Mindware Infotech — a wholly owned subsidiary of Mindware