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Call Centre & Customer Support Services
Inbound support and outbound calling — on a contact centre stack we set up for you.
Inbound customer support, outbound calling, lead qualification and after-sales helpdesk, with cloud telephony, CRM and ticketing configured and integrated.
- Free consultation
- Transparent, upfront pricing
- One point of contact
Overview
What this service covers
Customers call, message and raise tickets whether or not somebody is there to answer. A missed call is a lost enquiry; an unanswered complaint becomes a public review. Doing this properly needs trained agents and the telephony, CRM and ticketing behind them — most businesses have one without the other.
Mindware Infotech provides both: agents for inbound support, outbound calling and helpdesk work, on a cloud contact centre stack we configure, integrate with your systems and report from. Calls, tickets and outcomes land in one place, so the reporting reflects what actually happened.
Nothing goes unanswered
Defined coverage hours with routing and fallback, so enquiries are not lost to voicemail.
Agents and technology together
One partner for the people and the stack, so nobody is blaming the other when the reporting looks wrong.
Reporting on outcomes
Volumes, response times, resolution and conversion — from the system, not a manual tally.
Scales with your season
Add agents for a campaign or peak period and release them afterwards.
What we deliver
Our Call Centre & Customer Support services
The building blocks of our Call Centre & Customer Support Services engagements, scoped to what your business needs.
- 01
Inbound customer support
Enquiry handling, order and service status, complaint logging and escalation, in English and Hindi.
- 02
Outbound calling
Lead qualification, follow-up on enquiries, renewal and payment reminders, and feedback calls.
- 03
Helpdesk & after-sales
Ticketed support with defined response and resolution targets, escalating to engineers where needed.
- 04
Omnichannel handling
Calls plus WhatsApp, email and web chat handled by the same team in the same queue.
- 05
Contact centre setup
Cloud telephony, IVR, routing, call recording and quality monitoring configured for your process.
- 06
CRM & system integration
Every interaction written back to your CRM, ERP or ticketing system instead of a separate sheet.
Technology
Tools and platforms we use
Chosen per project for your existing systems, team skills and long-term maintainability. Full technology stack
- Cloud telephony & IVR
- CRM integration
- Ticketing & helpdesk
- WhatsApp Business API
- Call recording & QA
- Live dashboards
How we deliver
A simple process, start to finish.
Four clear steps, one point of contact, and updates at every stage.
- 01
Consultation
Understand your requirement, timelines and budget. Free and without obligation.
- 02
Proposal
A clear scope, fixed or transparent pricing, and the documents or inputs we need from you.
- 03
Execution
Our team does the work and keeps you updated at each milestone.
- 04
Ongoing support
Renewals, follow-ups, reporting and help whenever you need it.
Use cases
Where this makes a difference
Typical problems clients bring to us, and the kind of solutions we deliver.
- After-sales support for a product or service business
- Lead qualification for a sales team
- Order and delivery status enquiries
- Renewal, payment and collection reminders
- Overflow and out-of-hours coverage
Industries we apply this in
E-Commerce
Storefronts, marketplaces, fulfilment and integrations.
ExploreRetail
Billing, inventory, loyalty and multi-store management.
ExploreHealthcare
Hospital, clinic and diagnostics systems with secure infrastructure.
ExploreReal Estate
CRM, project management and customer portals for developers and brokers.
Explore
FAQ
Call Centre & Customer Support Services: common questions
Answers to what clients usually ask before starting.
Both, and either on its own. Some clients take only the contact centre setup and integration for their own team; others take a fully managed service with our agents.
Related services
Often combined with
BPO — Business Process Outsourcing
Back-office process outsourcing — data entry, order processing, invoicing, reconciliation, catalogue and document management — run by trained teams on systems we build.
Explore service
CRM Development
Lead, pipeline, service and customer-communication systems built around your sales process.
Explore service
Dedicated Manpower for Software & Applications
Skilled resources deployed at your premises or remotely to operate, support and administer your software, ERP and applications — so your team never gets stuck.
Explore service
SEO & Digital Marketing
Search engine optimization, Google Ads, social media and performance campaigns from an in-house team that has promoted 500+ websites and apps — where the developers and the marketers work for the same company.
Explore service
Contact
Let’s build something that works for your business.
Tell us about your requirement — a new system, an integration, infrastructure or support. We’ll come back with a clear next step.
Office
Office No. 4, Pankaj Plaza, Plot No. 7, Pocket 7, Sector 12, Dwarka, New Delhi, India 110078Mindware Infotech — a wholly owned subsidiary of Mindware